Torzon Knowledge Base

Short Answer: No.
Long Answer: Torzon operates on a "Zero-Knowledge" architecture regarding user credentials. We do not store your password or PIN in a readable format. If we could reset your password, it would mean we could also access your account to steal funds, which breaks our security model.

To recover an account, you strictly need your Mnemonic Seed (the 12-word phrase provided during registration).

• Navigate to the Login Page.
• Select "Account Recovery".
• Input your Username and the 12-word Seed.
• If successful, you will be prompted to set a new Password and PIN.

Two-Factor Authentication (2FA) via PGP is the only way to ensure that the person logging in is the true owner of the account. Passwords can be phished via fake links or stolen via keyloggers. PGP keys are stored on your device and cannot be easily stolen remotely.

How to enable: Go to Settings -> Security -> Enable PGP 2FA. Once enabled, every login attempt will present a PGP-encrypted message that you must decrypt to reveal the verification code.

Torzon maintains a strict community standard. Accounts are banned for the following infractions:

1. Phishing/Spamming: Sending links to other markets or external contact methods (Telegram/Wickr) in PMs.
2. Doxxing: Revealing personal information about a vendor or buyer.
3. Scamming: Buyers who systematically open disputes on every order (Statistically Impossible Non-Arrival) will be banned to protect vendors.
4. Prohibited Goods: Attempting to buy/sell Fentanyl, CP, or Weapons.

This is the most common support ticket. In 99% of cases, the funds are simply waiting for blockchain confirmations. Torzon requires a specific number of confirmations to prevent "double-spend" attacks.

Required Confirmations:

• Bitcoin (BTC): 2 Confirmations. (Time: 20 mins to 6 hours depending on Mempool).
• Monero (XMR): 10 Confirmations. (Time: ~20 minutes).

Bitcoin is a transparent ledger. Anyone can see the flow of funds from an exchange (like Coinbase) to your market wallet. This "taints" your coins and links your real identity to darknet activity.

Monero (XMR) uses Ring Signatures and Stealth Addresses. It effectively breaks the link between sender and receiver. Torzon highly prioritizes XMR users. In the future, we may move to XMR-only to protect our user base.

Deposit addresses on Torzon rotate for security and privacy (Address Cycling). However, old addresses remain linked to your account for a "Grace Period" of 7 days.

If you sent funds to an address generated within the last 7 days, the funds will likely credit automatically. If the address is older than 7 days, the private key may have been purged from our hot wallet rotation. Open a support ticket immediately, but be aware that recovery is not guaranteed.

Escrow is the system that keeps you safe. When you place an order, your coins are moved to a temporary Multi-Sig wallet controlled by the Market.

• State 1 (Pending): Vendor accepts the order.
• State 2 (Shipped): Vendor marks as shipped. Funds are still locked.
• State 3 (Finalized): You receive the item and release funds to the vendor.
• State 4 (Dispute): You do not receive the item, and a moderator steps in.

If an order does not arrive, or arrives damaged/incorrect, you must open a Dispute before the Auto-Finalize timer expires. Moderators decide based on evidence and reputation.

To maximize chances of winning:

1. Communication: Show that you tried to message the vendor to resolve it first.
2. Stats: If you have a 100% refund rate on previous orders, you will look suspicious. If the vendor has many recent negative reviews, you will likely win.
3. Photos: For damaged/incorrect goods, clear photos are mandatory.

Finalize Early (FE) means releasing funds to the vendor immediately upon "Marked as Shipped," bypassing escrow protection.

Torzon grants FE privileges only to highly trusted vendors (Level 5+, 1000+ sales). Buying FE listing from a reputable vendor is generally safe, but carries inherent risk. If the vendor exits (Exit Scam), your money is lost. New buyers should stick to Escrow listings.